1. Personal Information We Collect

We collect various types of information depending on how you interact with EasyStayManagement:

a. Information You Provide

• Account & Bookings: When you create an account or make a booking, we collect your name, contact details, date of birth, address, and reservation details. Identity verification (such as a photo ID) may also be required.
• Partner Registration: Service providers or partners may be asked for similar personal and business information.
• Preferences: You may share personal preferences (e.g., room temperature or accessibility needs) to tailor your stay.
• Communication: When you contact us via email, chat, phone, or surveys, we collect your message content and related contact details.
• Recruitment: Job applicants may submit resumes, LinkedIn profiles, or portfolio links through our Careers page.

b. Information Collected Automatically

• Device and browser information, IP address, session details, referral URLs, and geolocation data.
• Usage data, such as pages viewed, actions taken, and technical logs.
• Stay-related data, including smart lock access logs, noise level monitoring (decibel readings only), and repeat visit records.

c. Information from Third Parties

• Travel and booking partners
• Social media logins
• Background check providers (U.S. only)
• Business partners and vendors

2. How We Use Your Information

• Deliver, manage, and improve our services and overall guest experience.
• Personalize your account and stays based on your preferences.
• Manage bookings, payments, and customer support efficiently.
• Verify identities and enhance security measures.
• Send updates, offers, and relevant notifications (with opt-out options).
• Conduct analytics and reporting to refine our services.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with trusted entities that support our operations, including:

• Affiliates and subsidiaries
• Service providers (e.g., payment processors, maintenance vendors)
• Property managers and landlords
• Marketing, advertising, and analytics partners
• Legal authorities when required
• Business transaction partners (e.g., in case of mergers or acquisitions)
• Public testimonials (only with your explicit consent)

Note: We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience and understand how you interact with our site.

• Types of Cookies: Session, persistent, and third-party cookies (e.g., Google Analytics, FullStory, Segment).
• Opt-Out Options: Manage cookie preferences in your browser or via Google/DAA opt-out tools.
• Beacons & Logs: Used for site performance, engagement, and trend tracking.

5. Children’s Privacy

Our services are not intended for individuals under the age of 13. If we become aware of information collected from a child without parental consent, we will promptly delete it.

6. External Links

Our website may include links to third-party sites. We are not responsible for the content, security, or privacy practices of those websites.

7. Data Security

We implement SSL encryption, firewalls, and restricted access controls to safeguard your data. In the event of a data breach, we will notify affected users as required by law.

8. Phishing Awareness

EasyStayManagement will never request sensitive information via unsolicited messages. If you suspect a phishing attempt, please contact us immediately for verification.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

10. Policy Updates

This Privacy Policy may be updated periodically. Any revisions will be posted here with the new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

EasyStayManagement, Inc.
📧 sales@EasyStayManagement.com

12. SMS Consent

By providing your phone number, you consent to receive SMS messages from EasyStayManagement regarding reservations, support, or important updates. Your phone number will not be shared with third parties or affiliates for marketing purposes. You may opt out at any time by replying STOP.